Shipping Information

J+O SHIPPING POLICY

TERMS + CONDITIONS

J+O will ship your parcel Monday to Friday (excluding statutory holidays). 

All goods will be shipped the day after you receive an email receipt for your order confirmation. 

J+O will only ship goods on purchases that pass the Royal Bank of Canada online order efraud check.  The billing address and ship to address must be the same.  If these addresses do not match, goods can not be shipped.

J+O Shipping Service within Canada

  • J+O ships via Canada Post at the clients cost.
  • $15 Canadian flat rate to ship within Canada
  • Ground service to receive within 5 business days
  • The shipping cost includes insurance with $100 coverage, tracking number and signature approval for delivery
  • J+O will provide your shipment tracking number via email once goods have been shipped. 
  • All orders will be declared at the full purchase value
  • Taxes are not included in the price and added where applicable by law
  • Shipments within Ontario will be charged (HST 13%)
  • Shipments to BC will be charged (HST 12%)
  • Shipments outside of Ontario + BC will be charged the PST of that province + (GST 5%)
  • Jonathan+Olivia is not responsible for any additional shipping fees

J+O Shipping Service to USA

  • J+O ships via Canada Post at the clients cost. 
  • $25 Canadian flat rate to ship to USA
  • Tracked Packet service to receive within 4 to 7 business days
  • The shipping cost includes insurance with $100 coverage and tracking number J+O will provide your shipment tracking number via email once goods have been shipped. 
  • All orders will be declared at the full purchase value
  • Taxes are not included in the price and added where applicable by law
  • Shipments outside of Canada are not required to pay any Canadian taxes Jonathan+Olivia is not responsible for any additional shipping fees (duties +custom brokerage etc).
  • Please consult the customs legislation's in your country for additional duty + customs charges to you.

J+O Shipping Service outside North America

  • J+O ships via Canada Post at the clients cost. 
  • $75 Canadian flat rate to ship to EU.
  • $100 Canadian flat rate to ship to Asia and Australia.
  • Tracked Packet International service to receive within 6-10 business days
  • The shipping cost includes insurance with $100 coverage, tracking number and signature approval for delivery when possible
  • J+O will provide your shipment tracking number via email once goods have been shipped. 
  • All orders will be declared at the full purchase value
  • Taxes are not included in the price and added where applicable by law
  • Shipments outside of Canada are not required to pay any Canadian taxes
  • Jonathan+Olivia is not responsible for any additional shipping fees (duties +custom brokerage etc).  Please consult the customs legislation's in your country for additional duty + customs charges to you.



LOST OR DAMAGED ITEMS

J+O QUALITY CONTROL

Every item purchased via the J+O online shop has been physically checked over using the J+O quality control system. 

Jonathan+Olivia is not responsible for damaged packages due to shipping.

  • It is very uncommon for shipments to get lost. If this occurs, Jonathan+Olivia will do it’s best to help locate your shipment by providing you with all necessary shipping information (tracking number, service used, date item was shipped). Jonathan+Olivia does not assume any responsibility for lost packages. All items are purchased at your own risk. Any damage caused from shipping is to be taken up by you with the shipping company. Once goods have been shipped you have agreed + understand that Jonathan+Olivia is not liable for any direct or indirect damages incurred by any of the services we provide.